- SITUATION ASSESSMENT
By undertaking a thorough study of the facilities, service, procedures, positioning, staff and many other parameters, we will find out the actual situation and produce an initial assessment of your hotel, with its pros and cons. This will be the starting point for our Hotel Consulting service, through which we will aim to attain the highest levels of productivity and quality for your hotel.
- PLANNING OF STRATEGIES AND OBJECTIVES
We will produce a formal declaration of the objectives to attain and we will establish the strategies that will define the course of action to achieve them, encompassing absolutely every aspect of the administration of a hotel, from staff management to the way in which bookings are made, along with Revenue Management, marketing strategies and the positioning of the hotel in the target market.
- PARTICIPATION OF ALL THE PARTIES
Having established the course of action, it is necessary to ensure that each of the components involved in the operations of your hotel or tourist establishment are up-to-date with new changes. During this stage, we will instruct both staff members and the owners themselves, in order to achieve the cohesion we seek for the purpose of adapting to the interests of the project.
- IMPLEMENTATION OF SOLUTIONS
Now that the objectives are clear, and all the staff and other members of the hotel ecosystem have been informed, the key moment arrives: the implementation, where we will put into practice each new measure that we have adopted. Subsequently, we will carry out periodic measurements in order to find out performance, analyse the results obtained and redefine the steps to take.