Mystery Check
The Mystery Check offers a great opportunity of seeing a hotel from the guests’ perspectives and making objective evaluations to improve performance
- Audit on basis things discuss with management
- Documentation of all quality requirements from check-in, room facilities, staff and service to the garden
- Evaluation of the individual categories to astandardised scoring system
- Additional photographic material and detailed descriptions
- Concrete recommendations
- An detailed preparation on basis of quality data and websites
- Three-day visit by checker
- Written and photographic documentation & analysis
- Personal debriefing on findings at the hotel
- Detailed, comprehensive report and presentation
- Three-day follow-up visit within six months
- Review of measures implemented since last Mystery Check